FAQ

item listings:

All photos are taken in natural light without filters. I try to show colors as accurately as possible, but colors will differ in different light sources. Measurements including size and ounces are approximate.

shipping:

Most orders are processed & shipped out within 2-3 business days. Occasionally items may require additional time, such as made to order candles. I work as quickly as possible, but please remember this is a one woman operation & clay is a slow process. :) Items will ship out together once all items are ready for shipment.

local pickup:

If you are near Peoria, AZ you can pick up your order! Pick up is around 75th ave & Thunderbird. Just leave me a note in checkout, and I will refund the shipping charges after you pick up your order.

shipping costs:

Shipping (especially international) is expensive. Ceramics are also very fragile and require adequate packing materials. Your shipping charges are based on calculated shipping costs & packaging material. I do not have control over shipping costs.    

international shipping / customs / import taxes :

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

returns:

I do not accept returns, exchanges, or cancellations, but please contact me if there is a problem with your order.
damages / lost packages:
 
In the unfortunate event your package arrives damaged in transit, please contact me and provide photos of the damage as soon as possible. Claims must be received within 3 days of delivery date. After this time you may not be eligible for refund or replacement. USPS should be able to help with damage claims as well.
I can not be held responsible for lost or stolen packages. Thieves suck. USPS may be able to help with these claims.
how to take care of and properly burn your candle:

Make sure to trim the wick to 1/4" before lighting and discard the wick trimming. Trimming the wick will keep the flame a safe size & your candle will actually burn longer! Makes sense right? A wick that is too long will make a flame that is too big and will burn through the candle quicker. Uhh.. no thanks. TRIM YOUR WICKS!! The melt pool should reach the edge of the candle before extinguishing, this can take up a few hours. As always make sure your candle is in a safe place and where you can see it. Follow safety instructions on the warning label.

why soy?

Just a few really awesome reasons! It is a renewable, carbon neutral resource which supports American farmers (hello, made in the USA)! Soy also burns cleaner and longer than its paraffin counterpart. Personally I really like that it doesn't release harmful toxins, since these bad boys are all handmade!

can I reuse the jar?

OF COURSE! I'm so glad you asked! When there is about 1/4" of wax left discontinue use. Once the wax hardens, it can be chipped out with a spoon. A little soap and water will remove the wax residue & sticky. Now it's up to you! My favorite reuse idea is a planter. You can never have too many plants!

 

any other questions or just want to say hi:

Follow along on instagram! @seagoat.ceramics

Contact me: hello@seagoatceramics.com