RETURNS & EXCHANGES:
Seagoat Ceramics does not accept returns or exchanges. All sales are final.
Any goods which arrive damaged must be photographed and brought to my attention within 48 hours of delivery. Email - firstname.lastname@example.org
I will not replace damaged or broken goods due to customer neglect.
RETURNED TO SENDER/UNCLAIMED PACKAGES:
This is very rare, as I'm sure you are waiting at the door for your package to arrive, but sometimes shit happens. If you actively track your package you can typically avoid it being sent back! Just be aware and proactive about it! All orders are sent with tracking information. It is your responsibility to track your package.
There are a few reasons why this may happen. Was your shipping address incorrect? I do not alter shipping address unless you have emailed me asking me to do so. Shipping labels print exactly what you entered at checkout. You might need to pick up your package from the distribution center and/or pay import fees. If you do not do so in a timely manner the shipping service will send your package back to me. These are just common examples.
If your package is returned back to me (i.e. package refusal/ failure to pay duties ect.) - I will refund you the cost of the item(s) less the shipping charges and a 20% restocking fee.
There is a 20% restocking fee on all returned items.
If the item breaks on the way back to me you will not be refunded.